Privacy Policy

Last updated: 29 July 2026

This policy explains how NARVEK, operated by Horizon (Tangshan) Supply Chain Management Co., Ltd, handles information submitted through this website.

Information we collect

When you submit a project inquiry or catalogue request, we may collect your name, work email, company, country or market, product interest, estimated quantity and any project information you choose to provide.

How we use information

Information is used to respond to inquiries, recommend suitable bicycle products or services, prepare quotations, share requested materials and manage potential or existing business relationships.

Forms, WhatsApp and live chat

When a form provider is configured, submitted information is processed by that provider to deliver the inquiry. If an automated endpoint is not configured, the website prepares your project brief and opens WhatsApp; you review and send the message within WhatsApp. The website also loads Tawk.to live chat. Tawk.to may process information you submit in chat together with technical information needed to provide the chat service. WhatsApp and Tawk.to operate under their own privacy terms.

Analytics, cookies and similar technologies

If you choose “Accept analytics” in the website privacy panel, NARVEK loads Google Analytics to measure page visits, acquisition channels and interactions such as quotation clicks, inquiry form activity, WhatsApp clicks and product-page views. We configure analytics without Google Signals or advertising-personalisation signals. Analytics is not loaded through NARVEK website code before you accept. Your choice is stored in your browser's local storage so the website can remember it.

Google may process device, browser, approximate location and interaction information according to its own terms and privacy practices. Learn more about how Google uses information from sites that use its services. Embedded live-chat services may use cookies, local storage or comparable technologies required to operate, secure and remember the chat. WhatsApp and Tawk.to operate under their own privacy terms.

International processing

Third-party communication providers and NARVEK personnel may process inquiry information in countries different from your own. Buyers should avoid sending confidential specifications, identity documents or sensitive personal information through live chat before an appropriate confidentiality and document-sharing process is agreed.

Retention and security

Business inquiry information is retained only as long as reasonably needed for the relevant commercial purpose, legal obligations or dispute resolution. Reasonable organisational and technical measures are used to protect it; however, no internet communication method is completely secure.

Your choices

You may accept or decline optional analytics. After a choice is saved, use “Analytics choices” in the website footer to review it. You may also clear this website's local storage in your browser. You may request access, correction or deletion of information, subject to applicable law and legitimate business or legal requirements. Use the contact page for privacy-related requests.

Policy updates

This policy may change when website services, business practices or legal requirements change. The latest version will be published on this page.